Refund & Cancellation
Billing Governance Policy
Transparent, fair, and automated billing guidelines for AI skin analysis credits, enterprise clinic tiers, and partner subscription plans on SKNN.AI.
Scan Credit Token Policies
API Scan Credits & Pay-As-You-Go
If an AI inference session fails due to lighting errors, blurry framing, or GPU timeout, your scan credit is automatically restored to your wallet instantly.
Monthly Clinic & DSA Subscriptions
Subscription plans can be canceled anytime via your billing dashboard. Unused full billing cycles qualify for full prorated refunds within 7 days of renewal.
Dermatological Kits & Test Strips
Unopened dermascopy hardware, diagnostic calibration patches, and physical skin test strips are eligible for return within 14 days of delivery.
Refund Processing SLA & Timelines
Automated Credit Restoration
Instant (< 10 seconds)Failed API scans or interrupted neural network inferences are immediately credited back to your account token balance.
Support Ticket Review
24 – 48 Business HoursFor subscription disputes or payment errors, our billing team verifies transaction logs against gateway records.
Bank & Gateway Clearance
5 – 7 Business DaysApproved refunds are transferred back to the original payment source (UPI, Credit Card, Net Banking via Razorpay / Stripe).
Billing Support & Dispute Desk
Need Assistance with a Charge?
Our billing desk operates Monday through Saturday to assist with transaction receipts, invoice GST credits, and unexpected billing queries.